Refund Policy
A legal disclaimer
No Refund Policy
We are committed to providing high-quality, customized bookkeeping services to all of our clients. Due to the nature of our work and the time invested in reviewing, organizing, and processing financial information, we have implemented the following no refund policy:
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No Refunds After Services Have Started
Once any portion of the service has been performed, including but not limited to initial consultations, data entry, financial analysis, document organization, account setup, or any form of communication related to the service, all payments become non-refundable. Our time and professional effort are invested immediately upon engagement. -
Refunds Only Before Work Begins
If you request a refund prior to any work being performed, you may be eligible for a full refund. "Work" is defined as any action taken by our team to review, process, or organize your financial records after the service agreement is in place or payment is received. -
Client Responsibility
It is the client’s responsibility to provide all necessary documents and information in a timely manner. Failure to submit required materials does not constitute grounds for a refund if the service window or schedule has already commenced. -
Service Agreement Confirmation
By purchasing our bookkeeping services, you acknowledge that you have read, understood, and agreed to this No Refund Policy. All clients are encouraged to ask any questions about the scope of services before making payment. -
Disputes and Exceptions
We strive for satisfaction and professionalism in every engagement. In rare cases of billing error or duplicated charges, we will promptly investigate and address such matters. However, dissatisfaction with services provided after completion does not warrant a refund.